Orders and payment
How do I place an order on your website?
To place an order on our website, follow these steps:
- Navigate to the product you want to buy and click "add to cart."
- Go to your cart and review your order.
- Click "proceed to checkout" and enter your details.
- Choose whether you want to pick up your order or have it shipped.
- Choose your preferred payment method and complete the payment.
- You will receive a confirmation email once your order is placed.
Our checkout process is fully set up for global sales with the exception of a few countries. VAT and shipping costs are automatically calculated during checkout.
What payment methods do you accept?
With us you can enjoy a wide range of secure payment methods ensuring that you can complete your purchases without any hassle. We guarantee the safety and integrity of your transactions and offer a selection of popular payment methods to meet your needs.
Here are the payment methods we accept:
- iDeal
- Bancontact
- KBC/CBC
- Belfius
- Bank Transfer
- Cryptocurrency
- PayPal
- Sofort Banking
- iDeal in 3 (Pay Later)
- Trustly
- Bancomat
For each transaction you can be confident that your information is securely processed and your privacy is respected at all times. If you have any questions about our payment methods or need assistance, please feel free to contact us. We are always here to help and make your experience as smooth as possible.
In which currency can I pay?
You can pay with euros or cryptocurrency. For more details, please see our Payment methods section.
Can I cancel or modify my order?
Yes, you can cancel or modify your order except for ASIC miners. Due to price fluctuations we do not accept returns for these products.
How do I track my order?
You will receive an email with a tracking number once your order is shipped.
Can I pay later or in installments?
We only process an order after payment has been fully completed and received. However, we offer iDeal in 3 which allow you to pay in installments. We receive a payment guarantee and you can enjoy paying in installments.
Can my order be canceled by Ultrabit?
Yes, that is possible but we try to avoid it. However, we are compelled to do so when hardware prices fluctuate significantly at certain times. If we cancel an order you will be notified within 24 hours of placing your order. If you do not receive a notification within 24 hours your order has been accepted and will be processed.